SimplerCloud Pte Ltd

Dear Valued Customers,

** Virtual Private Cloud Plan - Scheduled Maintenance and Downtime ** 

This notification concerns scheduled platform maintenance and downtime affecting your VPC plan. If you have a servelet plan (XS to XL plan), it will also be affected; please refer to our general notification at https://my.simplercloud.com/ 

Start: 12:00 AM 5 November SGT (GMT+0800)
End: 12:00 AM 6 November SGT(GMT+0800)

You may use below time-zone converter to convert the above time to your time zone: http://www.timeanddate.com/worldclock/converter.html

Description:
We will be conducting a maintenance exercise as part of an overall upgrade plan to improve our cloud infrastructure. There will be a 20-minute downtime for VPC users in the time range of [ 05:00 AM to 09:00 AM, 5 November, SGT (GMT+0800) ]  to facilitate the restarting of the virtual router.

Please refer to the full details below.

1. Access to your SimplerCloud servelet management functionality from https://my.simplercloud.com will be disabled during the whole period. You will not be able to start, stop, restart/reboot your servelets or accessing your servelet's console.  Your servers will remain up during this period with the exception of (3) below.  

2. Please refrain from doing maintenance on your VPC servelets during the period, and never shutdown or restart your servelets during the maintenance period. If a servelet is being shut down during the maintenance period, you can only restart it after the maintenance is completed.

3. During this period [ 05:00- 09:00 AM 5 November  SGT (GMT+0800) ] , your VPC's virtual router will be restarted, causing approximately 20 minutes of downtime or less.  During this period, regular updates will be posted through our sources below.  

UPDATES DURING THIS PERIOD

During the maintenance exercise, progressive updates will be posted at:

Web Page (http://www.simplercloud.com/updates-announcements-simplercloud/) - regularly and per real-time event
Twitter (http://simplercloud.com/twitter) - regularly and per real-time event
Status Page (https://my.simplercloud.com/index.php?/netstat/) - Real-Time

We will be available at all times through the support ticket queue to assist you with your enquiries.

We apologise for any inconvenience caused. Please kindly open a support ticket with us if you have any further inquiries or questions with regards to this maintenance exercise.

Thank you.